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Winning Service Attitudes is a highly
interactive workshop that gets right to the heart of the most
serious issue facing business today - - Poor to Mediocre Customer
Service!
Many organizations today are struggling to improve service
performance as they know it directly effects bottom-line
profitability. Too often, however, profits are realized at the very
expense of the customer we strive to serve. This is an issue that
requires new thinking, new attitudes, and new actions!
Winning Service Attitudes is all about creating customer
value through the performance of front-line workers! This workshop
has been conducted worldwide for a variety of industries. It has
been designed to provide management with an understanding of the key
steps necessary to build long-term customer value through employee
attitude and performance.
An examination of the best practices of leading service-driven
organizations provides participants with practical techniques and
practices to dramatically improve customer service. Participants are
also exposed to senior-level strategies that further assist in
building a truly customer-driven organization.
Winning Service Attitudes can make a difference for your
organization today!
DATE/TIME/PLACE
Thursday, August 19, 2010
8:30 a.m. – 9:00 a.m. (Registration)
9:00 a.m. – 4:00 p.m. (Program)
EAF Training Center
WORKSHOP LEADER: Charles T. Walsh, HOPS, Int’l.
COST
EAF MEMBERS: $129/Participant
NON-MEMBERS: $150/Participant |
