$129.00

Keeping an existing customer is five times less expensive than finding a new one. You can increase customer loyalty by teaching your employees how to provide superior service. How to do that is what this fast-paced workshop is all about, including:
• Recognize what customers REALLY need when they have a problem.
• Establish an effective customer service relationship.
• Establish an effective customer service environment.
• Increase customer satisfaction by correctly using communication skills.
• Turn conflict into conflict resolution.
• Solve customer problems creatively.
• Develop a skills improvement action plan.

Who should attend: If customer service is everybody’s business – and it is – then this program is for those who supervise those who deal with your customers.

DATE/TIME/PLACE
Thursday, August 7, 2008
8:30 a.m. – 9:00 a.m. (REGISTRATION)
9:00 a.m. – 4:00 p.m. (PROGRAM)
EAF Training Center

WORKSHOP LEADER: Peggy Isaacson

COST
EAF MEMBERS: $129/Participant
NON-MEMBERS: $150/Participant