On-Site Training

In addition to the scheduled training programs at EAF's training facility, EAF has a broad range of training and development programs that can be conducted at your Company's facilities.  These programs fall into six basic categories, which are Supervisory Management Development, Safety Regulatory Programs, Labor and Employment Law, Emergency Preparedness, Security & Workplace Violence, Cyber Security, and Work/Life & Wellness Training.  

This listing does not include all of the courses that EAF has available.  If you have a specific need or interest in other topics, please contact EAF at 407-260-6556 or e-mail us at info@eafinc.org 

Click on the Following Categories to View Program Offerings

Supervisory/Management Development

Labor and Employment Law

Safety Regulatory Programs

Emergency Preparedness, Security & Workplace Violence

Cyber Security

Work/Life & Wellness Training
.

..
  COMMUNICATING RIGHT BY PERSONALITY TYPE
This course provides you with the basic understanding of how you can adapt to different communication styles.  You will also learn your Myers-Briggs' preferences regarding your energy source, how you prefer to gather information and make decisions, and the life style you prefer.

  COMMUNICATIONS SELF ANALYSIS
This course enables these participants to see themselves the way others see them. A comprehensive profile is developed for each participant, along with a discussion of ways to improve communications skills.

  CONDUCTING MEETINGS
This course provides the participants with basic rules for holding and conducting a meeting.

  COACHING
This course will develop coaching and counseling skills that will enhance performance from your employees and improve the productivity of your organization as a whole. 

  CONFLICT RESOLUTION
This course will train you to know how to approach conflict in a way that yields positive results! You'll gain proven techniques and hands-on skills for bringing differences out in the open, standing up for your position, and valuing the perspectives of others.

  CONTROLLING
This course defines controlling for the participants by establishing the elements for effective controlling as well as a criteria to follow.

  COUNSELING
This course gives the supervisor or manager a greater understanding of counseling by discussing the purpose of counseling and the major causes that make counseling necessary.

  CUSTOMER SERVICE
This workshop applies basic communication, conflict resolution and problem solving skills to the task of dealing with customers outside and inside the organization.

  DECISION MAKING
The entire process of making decisions is understood by discussing types of decisions, where and when decisions should be made, and techniques and guidelines for effective decision making.

  DELEGATING
A thorough discussion of how, what, and when to delegate is presented, along with an understanding of the importance of delegation. Understanding is enhanced through an analysis of delegation styles.

  DEVELOPING AND TRAINING EMPLOYEES
This course gives the supervisor or manager a thorough understanding of the definition of training, the objectives of training, as well as the benefits to both the subordinates and the supervisor.

  DYNAMIC LEADERSHIP - Strategies for Survival
Dynamic Leadership is a 3-day skill-based workshop designed to develop or otherwise enhance the skills, attitudes, and actions required to effectively lead others during challenging times or situations.  This workshop also provides a structured forum for intact management teams to exchange ideas, concerns, and viewpoints regarding current and future leadership issues.

Dynamic Leadership has been designed to instill a sense of personal responsibility, commitment, and accountability for effective leadership.  Specifically, this workshop helps participants create a personal mind-set of leadership as a tool to improve morale, job performance, stress, and personal relationships.

Dynamic Leadership content includes:

• Leadership Foundations

• Interpersonal Communication & Dialogue

• Performance Leadership

• Team Leadership

• Leadership Endurance

  EFFECTIVE COMMUNICATIONS
It helps the participants understand what communication is and why communication is important.

  HANDLING COMPLAINTS
This course thoroughly covers the supervisor or managers' role in handling complaints, including recognizing complaints, reasons for complaints, and a guide to handling complaints.

  HOW TO GET YOUR EMPLOYEES TO LOVE YOUR COMPANY
This workshop offers a solid model backed by dozens of bite-sized, common sense best practices from leading companies all over the world on how to create a high-energy workplace.  We will share the innovative, yet realistic people practices that have already been proven successful within some of today's most pioneering organizations.  This work shop is not about how to build a "country club" for employees, a utopian work environment for endless pampering and self-indulgence.  No such successful business exists.  We think the discussion and action ideas presented will inspire you to create an action plan that will tap your company's only true competitive advantage---the passionate results-focused commitment of your people.

  INTERPERSONAL SKILLS DEVELOPMENT
This course equips you with the necessary skills to effectively deal with all types of people under all types of conditions. You will learn to adjust your style to the context as well as to individual differences between the people you deal with and to the changing situation.

  INTERVIEWING - RESULTS ORIENTED
Common mistakes in interviewing and selection, such as not utilizing a structured, behavioral interview format, not knowing when you haven’t heard anything useful, overlooking key information, and not listening for and noting three-part effective answers from applicants, point to the many benefits resulting from a more scientific, objective interviewing process.  Learn a 3-step process for selection, which will help you "hire right the first time".   Participants will:

• Experience a thorough explanation of behavioral interviewing techniques of hiring/promoting right the first time.

• Prepare for an effective interview.

• Identify “success factors” for a job.

• Create/choose focused behavioral interviewing questions.

• Practice conducting and observing “ROI” interviews.

• Learn to listen for specific facts and take notes.

• Evaluate practice interview sessions.

  MANAGING A DIVERSE WORKFORCE:  How to Make It Happen
Knowing how to manage a diverse workforce is no longer optional; it is necessary.  Those organizations that recognize the value of a diverse workforce and implement ways to manage it effectively have realized significant benefits, including increased productivity, reduced turnover and absenteeism, increased revenues, and the development of products and services that better meet the needs of today’s consumers.  Participants will develop a personal understanding of diversity issues and will learn critical skills required to effectively manage and motivate a diverse workforce.

  MANAGING ORGANIZATIONAL CHANGE
Managing Organizational Change is an 8-hour workshop that provides management and professional employees an overview of the organizational change process. In today’s constantly-changing world, the workplace continues to undergo dramatic change almost every day! Without an understanding of what organizational change is and how to best approach it, managers often fail at implementing and sustaining meaningful change in the organization.

  MEASURING THE PERFORMANCE OF THE HUMAN RESOURCES FUNCTION
In today's cost conscious business world every functional department in an organization must prove its worth and effectively contribute to the bottom line.  This one day workshop will reveal proven principles and formulas of productivity that will enable you to measure the efficiency of all human resources functions.

  MEDIATION PROCESS: Managing and Resolving Conflict
This course trains you how mediation fits into the larger field of dispute resolution and negotiation and then presents a comprehensive, stage-by-stage sequence of activities that can be used by mediators to assist disputants in reaching agreement.

  MOTIVATION
The definition and principles of motivation are discussed. A brief explanation of motivation theories is given along with ways to make these theories practical.

  ORGANIZING FOR RESULTS
The principles of organizing are defined in detail and are thoroughly discussed.

  ORIENTING EMPLOYEES
Today's organization needs an effective New Employee Orientation Program that not only addresses full-time employees, but temporary employees.  The program must

• Provide critical information and resources in a timely manner

• Make the new employee independently productive quickly

• Teach essential safety and job skill....and more!

This user-friendly program will teach you how to assess your current orientation needs, select the appropriate content, implement the program, and evaluate its success.

  PERFORMANCE APPRAISAL & PERFORMANCE MANAGEMENT TECHNIQUES FOR MANAGERS
This course, which can readily be structured around your performance management system, is designed to provide managers and supervisors with specific techniques and skills designed to increase their overall competency as managers and encourage improved employee performance.  In this six-hour program, your managers and supervisors will learn techniques for: 

• Defining and communicating performance expectations

• Tying organizational goals to individual performance

• The “four-step” process for conducting successful performance appraisal discussions

• How to recognize and avoid common rater errors

• Maintaining legal defensibility

• Managing performance problems

  PERFORMANCE LEADERSHIP - Strategies for the 21st Century
Performance Leadership is an innovative half-day seminar for organizations who are concerned about the future role of corporate leadership and its impact on performance!

Performance Leadership presents new behaviors and practices that redefine leadership as a key ingredient of exceptional organizational performance.

Performance Leadership examines world-wide trends, issues, and implications for leaders attempting challenges of a more competitive world marketplace.

A personal Performance Leadership Profile provides participants with an assessment of individual leadership strengths and needs based on a new performance-driven learning model.

Participants Learn 5 innovative leadership strategies that encompass a total of 42 performance-based leadership practices.

An individual application planning guide helps participants develop an
on-the-job leadership improvement strategy.

  POSITIVE DISCIPLINE
This course discusses what discipline is not.  A self-analysis is provided to assist supervisors in understanding his or her discipline practices.

  PLANNING FOR RESULTS
This course gives the participants an understanding of planning by first defining what planning is and discussing the related functions and elements of planning.

  PROBLEM SOLVING
A workshop is provided to build skills in implementing the problem solving process.

  PROCESS IMPROVEMENT IN TODAY'S ORGANIZATION
Organization that are most effective at continuously improving through problem-solving, effectively utilize continuous improvement approaches.  Participants  will learn macro, micro, deployment and top-down flowcharts and process mapping techniques.  Exercises and scenarios are used to enhance the learning process.

  PROJECT MANAGEMENT FOR GROUPS
This two-day performance-based workshop focuses on a project managers ask the right way question and do the right things to get the job done.  While it can serve as a valuable quick reference for the experienced project management professional, it is primarily intended to help the new or part-time project manager build a solid foundation of good project management habits.

  STAYING UNION FREE IN THE 21st CENTURY
This presentation is restricted to supervisors and managers. Participants are provided a complete and current overview of union organizing in Florida. Discussion provides the participant with a thorough understanding of the real cost of living with a union, why employees turn to unions, and the role of the supervisor in the event union activity occurs.  Click here for further details.

  STRATEGIC PLANNING FOR TODAY'S BUSINESS
This program will teach you a formal strategic planning process.  You will learn how to perform situational analysis of your current business environment, how to formulate strategic goals and objectives, how to develop tactical plans for achieving those goals and objectives.

  STRESS MANAGEMENT
This course is designed to equip you with the skills to not only recognize stressful conditions both at work and in your personal life but also how to effectively manage them in order to minimize their impact on your career and life.

  SUPERVISORY SKILLS
This three-phased program is designed to provide your supervisory personnel with an in-depth understanding of good management techniques.

Pre-Supervisory Training
"Making Leaders of Lead Personnel" is a two-day, success oriented program for lead persons and potential supervisors who have had limited supervisory training and/or experience.  The approach is hands-on and conveyed through workshops, team problem solving and case studies.

Subject to be Covered:

• Getting Off to a Good Start
  -  Tips for learning the ropes quickly, establishing authority, earning respect, and working with other supervisors

• Practical Tips for Handling your New Responsibilities

• Motivating and Coaching your Employees

• Developing Effective Communication and Interpersonal Skills

• Solving Problems and Making Decisions

• Managing Conflict

• Improving Employee Performance

• Enacting Progressive Discipline

• Understanding Employment Law

Supervisory Foundations (Two-Day Program)
Supervisory Foundations is an interactive workshop designed to provide you with a basic awareness of those key foundation skills and practices necessary to effectively supervise your team towards excellence! During this workshop, the following topics will be addressed through interactive discussion, team exercises, and situational practice:

• Laying the Foundation for Supervisory Success
• Effective Supervisory Communication
• Creating a Positive & Productive Workplace
• Understanding & Responding to Workplace Conflict
• Understanding Management & Leadership Behaviors

Navigating the Management Highway (Four-Day Program)
This 4-day skills development workshop designed for managers operating in a technical environment.  The workshop is highly interactive incorporating a combination of group discussions, assessments, team exercises, case studies, and problematic simulations.

Participants complete a Management Competency Profile that serves as a learning roadmap for the workshop.

Navigating the Management Highway is designed and delivered around six (6) distinct Learning Modules as follows:

• Understanding Management

• Effective Management Communication

• Performance Leadership

• Resolving Conflict

• Situational Leadership

• Application Planning 

  TEAM BUILDING
This course is designed to improve productivity and quality using the team concept and to implement proven practical principles of employee empowerment. It is also designed to build strong teams through basic skills and techniques, therefore, creating an understanding of how different team roles and responsibilities complement each other.

  TIME MANAGEMENT
This course helps the participants recognize the demands that control time. Time as it relates to planning and controlling are discussed.

  WHO IS A SUPERVISOR/MANAGER
This course discusses the primary function of a supervisor. Included in the discussion, is a thorough understanding of the supervisor's responsibilities regarding those he or she relates to as well as defining human relations skills.

This listing does not include all of the courses that EAF has available.  If you have a specific need or interest in other topics, please contact EAF at 407-260-6556 or e-mail us at info@eafinc.org 

LABOR AND EMPLOYMENT LAW

  AFFIRMATIVE ACTION: Developing an Effective Program
How should you write an affirmative action plan?  Who in a multi-establishment organization needs one?  What are the technical requirements of a compliance review?  Through lecture and a question and answer session - and the use of a "compliance kit" - you'll get helpful insight into some of the tougher aspects of writing an affirmative action plan.

  EMPLOYMENT/LABOR LAW
Employment litigation claims are increasing steadily, and they are more costly then ever to afford.  Plus the law in this area is constantly evolving with new court decisions interpreting these laws on a continuing basis.   Training, training and more training!  You must train your supervisors and managers in the law, their responsibilities under the law, and both their individual and their employer’s exposure for their failure to follow and implement the law appropriately.  There are multiple segments to this program , which include:  

• Americans with Disabilities Act (ADA)

• Workplace Harassment

• Family Medical Leave Act

• Wage and Hour

• Equal Employment Opportunity, including

  • Recruiting & Hiring

  • Promotion & Transfer

  • Discipline & Discharge

• Union Avoidance

Click here for further details.

  GOVERNMENT REGULATIONS
This course investigates the purpose of government, the growth of regulations, and the cost of these regulations to both the government and the business enterprise.  A thorough discussion of NLRB, Civil Rights & EEO, OSHA, and the Fair Labor Standards Act gives the supervisor or manager an understanding of his or her responsibilities relative to government regulations.

SAFETY REGULATORY PROGRAMS

 

• Introduce Training and Regulatory Requirements.

• Discuss Basic Forklift Operating Principles.

• Discuss Forklift Safety Requirements.

• Discuss the Different Types of Forklifts.

• Discuss Hazardous Driving Situations.

• Conduct a Written and Driving Proficiency Test.

Generally, the training can be completed in four hours. Additional time may be required based on the number of participants.  This training program is conducted by Risk Consultants, Inc. an EAF affiliate. 

  SAFETY ON-SITE COMPLIANCE AUDIT
Employers can help reduce the spiraling increase of Workers’ Compensation costs by abating workplace hazards voluntarily, and developing and improving safety programs in their workplaces. To assist in this endeavor, EAF is now offering on-site safety & health audits through Risk Consultants, Inc. 

  SAFETY REGULATORY COMPLIANCE
This offering in workplace safety compliance includes the following topics:

  DEFENSIVE DRIVING (S.A.F.R) PROGRAM
Truck drivers, traveling sales people, even management staff in rental cars: Everyone has the need for defensive driving techniques. Learn the tricks to avoiding collisions. Control the driving environment around you; don't let it control you. Safe Driving programs can cover a wide variety of topics and can vary in length from one hour to one day. (Customizable class, classroom only portion 4 hours; hands- on, on- the- road training available at an additional cost.)

  ERGONOMICS (OFFICE)
This workshop is intended for supervisors and office staff to use as a tool for evaluating computer workstations as well as providing information and ergonomic program development. (2 to 4 hours)

  ERGONOMICS (GENERAL)
This course will cover the Concepts of Ergonomics, Worksite Assessment Techniques, Trending Prior Injuries and Identifying Risk Factors, Risk Factor Causes, Hazard Prevention and Control, Injury Management/Early Intervention, and Employee Training and Recordkeeping. This training is appropriate for Manufacturing, Construction, Fabrication, Warehousing and Service Related Business (Restaurants, Hotels, Housekeeping, Retail, etc.). (2 to 4 hours)

  LABORATORY SAFETY
This program keys on a comprehensive approach to laboratory safety that includes the OSHA standard review, chemical hygiene plan development, Material Data Sheets, techniques for working with materials, personal protective equipment, employees’ hazardous Safety rights, emergency and disposal procedures.   (8 hours)

  RESPIRATORY SAFETY
This program is geared for supervisors and employees who wear respirators. The program keys on the OSHA standard, written program development, fit testing, respirator maintenance, fitness to wear a respirator, and use limitations. (4 hours)

  OSHA 10 HOUR OUTREACH TRAINING FOR GENERAL INDUSTRY
Taught by OSHA authorized instructors, this is an introduction to a variety of general industry safety and health standards. This is a two-day course and participants are issued a training certificate and a course completion card from OSHA. Course will contain overview material on OSHA inspections, citations, penalties and the general duty clause. Also covered are: OSHA 191 a Subpart D - Walking And Working surfaces; Subparts E & L - Fire Safety and Mean of Egress; Subpart S - Electrical Safety; Subpart H - Hazardous Materials; Subpart Z - Hazard Communications; Subpart I - Personal Protective Equipment; Subpart 0 - Machine Guarding and other Safety and Health programs. Requires a minimum of 10 hours of actual training time, exclusive of registration, breaks, lunch, etc. Usually taught in two 5-hour sessions or one 6 hour and one 4 hour session.

  OSHA 30 HOUR OUTREACH TRAINING FOR GENERAL INDUSTRY
Taught by OSHA authorized outreach instructors, this is an in-depth look at the General Industry Standards and Safety and Health programs. Course content will contain all of the 10-hour material in expanded format plus additional topics. The additional topics can be custom tailored to meet the specific needs of your business. Requires a minimum of 30 hours of actual training time, exclusive of registration, breaks, lunch, etc. This program may be taught in as little as one week of continuous sessions or in shorter sessions over a period of time not to exceed six months.

  ACCIDENT INVESTIGATION
Want to get to the bottom of it? This accident investigation course gives supervisors and managers the tools and techniques to uncover the root cause of on the job accidents... and gives you the knowledge to make changes that will reduce the chances of that same accident occurring to someone else. Course materials cover principles and practices, interview techniques, tools to do the job, and accident analysis to determine surface and root causes. (2 hours)

  BLOODBORNE PATHOGENS
A must program for employees and supervisors with jobs that one would reasonably anticipate an expo- sure to blood or other potentially infectious materials. The concept highlighted is universal precautions and exposure control plan development. (4 hours)

  CONFINED SPACE SAFETY (ENTRY)
This program is intended for employees and super- visors who enter or supervise the entry of confined spaces and permit required confined spaces. These could include manholes, vessels, tanks, that have a limited means of access and egress and contain potential hazards such as hazardous materials, atmospheric, configuration, or engulfment. The pro- gram emphasis is geared to procedure and program development as well as entry techniques. (6 hours)

  DOT HAZARDOUS MATERIAL TRANSPORTATION SAFETY
This program is intended to comply with the training requirements imposed by 49CFR for employees and employers involved in the transportation of hazardous materials. The program keys on familiarization with hazardous material transportation regulations, hazard communication, hazardous material tables, shipping papers, emergency response, job specific functions, packaging, marking, labeling, and placarding. A written examination is included in the program. (6 hours)

  EMERGENCY RESPONSE AWARENESS TRAINING
This program is intended for individuals with limited responsibilities involving hazardous material incidents. This program will focus on hazardous chemicals awareness, signs and symptoms of exposure, safe emergency evacuation and notification planning. (8 hours)

  ENERGY CONTROL (LockoutITagout)
This program is intended for employees that service, repair or maintain facilities or energized equipment. The emphasis is on energy lockout! tag out procedures designed to minimize the potential for exposure to all types of energy. (4 hours)

  HAZARD COMMUNICATION/RIGHT TO KNOW TRAINING
More violations were written under the HazCom standards than any other OSHA standard in 2000. Hazard Communication programs are required for almost every type of industry. Training is required for any employee who comes in contact with chemicals in the work place. Risk Consultants, Inc. can custom design a HazCom training program for you, from "Right to Know" training for general employees to program development training for supervisors and managers. Courses will include information on written programs, chemical inventories, labeling, MSDS sheets and routes of entry into the body and more. (General awareness training, 2 hours)

EMERGENCY PREPAREDNESS, SECURITY & WORKPLACE VIOLENCE

.
  ALL HAZARDS EMERGENCY PLANNING

The private sector and government are learning hard lessons about the need for preparedness. Whether for natural disasters or man-made situations such as arson or acts of terror, this program is designed to train your staff to develop and manage the emergency plan, applying the principles, whether in an office, store, hotel, manufacturing plant or warehouse.

• The Emergency Management Cycle

• What Should Be in Every “Basic” Plan

• Incident Command System

• The “All-Hazards” Concept

• Training and Exercises

• Recovery and Business Continuity

  SECURITY TRAINING

Securing the Workplace - Take the mystery out of security. Learn “by the numbers”, the Two-Three-Four Method. You will find out about the two types of security you can use, the three elements available in securing your workplace, and the four building blocks in establishing a secure work environment. Discover your liabilities and responsibilities to employees, customers and visitors to your property. What you learn in this program can be put to immediate use at your business.

Travel Security - Why are business travelers such easy targets? What are the criminals like? Can you detect them, while they target you? We will answer these and other questions. Learn our 4 phase program. We will teach you about “Crimes of Distraction”, understanding graffiti, gang clothing or “colors” and tattooing. Managers will learn that employees...and the courts...are holding them accountable for crimes committed against their employees traveling on business.

Crimes of Distraction - The latest crime “craze”! While the victim is distracted by a decoy, the “hit” person goes to work. It may be a purse snatching, a mugging or stealing your briefcase and luggage...but in any case you have been “had”. You will learn what to look for: the people, their dress and their actions. We will show you how to spot the decoy and where to look to see the “hit” person as they target you. Most importantly...what to do and not to do in order to avoid being targeted.

 IDENTIFYING THE VIOLENT WORKER

They say you can never tell who it will be. But, you can! There is a “pattern” that is identifiable. You will recognize it, as well as your management options in dealing with the potentially violent employee. This is an increasing concern, as the victims or their families are suing the management and organization for not adequately protecting them or their loved ones.

You will learn:

• Characteristics of a violent person

• Impact of corporate culture on a violent prone person

• Pre-violent act signs

• “Trigger” points that culminate in a violent act

• Proper response to a violent act

• Intervention

.

Numerous programs are available on a variety of subjects and are provided as in-house training or off-site seminars.  Each program is tailored to the client’s unique requirements.  Courses are taught by former National Security Agency, Central Intelligence Agency, and FBI professionals.

  Computer Security For The Employee

 Budgeting Your Computer And Network Resources For Executives

 Developing The Threat / Vulnerability – Probability / Impact Matrix © For Your Company

 Computer And E-Mail Security For The Executive

 Hiring And Firing Your IT / MIS Staff

 Incident Response; First Response By The IT Department

 Legal Ramifications Of Computer Security Negligence

 Collecting Forensics Information

 Preparing A Methods, Policies and Procedures Document For Information Security

 Protecting Your Computer And Network Assets From Hackers And Crackers

 Management Control Of Your IT / MIS Resources And Departments

 Computer And Network 101 For Executive Management

 How To Keep Your IT / MIS Department From Taking Control; For Executives
.

WORK/LIFE & WELLNESS TRAINING

 

 

 

 

 

  FITNESS AND NUTRITION
Two out of three Americans are overweight or obese. This workshop discusses the common causes and raises participants’ awareness of nutritionists’ recommendations for healthy eating. Participants will learn stress strategies for healthy eating for attending parties and other social events. The workshop will review the obstacles encountered by individuals that discourages physical activity and exercise.

  POSITIVE PARENTING
Infant, toddler, pre-school, school-age, teenager, young adult – how can we be a positive parent throughout the stages of our children’s development? Participants will discuss and share ideas on what children really need from a parent and learn what it means to be a positive parent.

  SLOWING DOWN TO ENJOY THE HOLIDAY SEASON
Holidays can be demanding on our time, energy and relationships. We may have high expectations or unrealistic hopes about how the holidays “should” be. This seminar will help participants understand where holiday stress originates, examine holiday lifestyle traps, and increase personal strategies for a healthier and happier holiday season.

  STRESS MANAGEMENT AND ACHIEVING BALANCE AT WORK AND HOME
This workshop was developed due to company requests for a longer stress management workshop. This two-hour workshop has two parts. Part One deals with stress and distress, recognizing symptoms, and ways to combat the distress. Part two looks at achieving balance in employee’s lives that contributes to maximum productivity at home and on the job. It has several assessments for participants to get a picture of where they currently stand on balancing life, and suggestions for moving toward their goals with their families and work.

  TIME MANAGEMENT
This seminar looks at the two factors that drive our choice of how we use our time. Urgency and Importance. It helps participants figure out their personal time management style and offers tips and tools to support their style.
.